FAQs

Frequently Asked Questions (FAQs)

1. Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we deliver to your location. Please note that international shipping fees and delivery times may vary.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. All transactions are processed securely to ensure your personal information remains safe.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can also log in to your One-Mart account to view the status of your order and track its delivery in real-time.

4. What is your return policy?

We want you to be completely satisfied with your purchase from One-Mart. If for any reason you are not happy with your order, you may return it within [number] days of receipt for a full refund or exchange. Please visit our Returns & Exchanges page for more information on our return policy and how to initiate a return.

5. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. During checkout, you will have the option to add gift wrapping to your order and include a personalized message for the recipient. Our gift wrapping service adds an extra touch of elegance to your gift-giving experience.

6. Are your products eco-friendly?

At One-Mart, we are committed to sustainability and environmental responsibility. We strive to offer a selection of eco-friendly products that are made from sustainable materials and manufactured using environmentally friendly practices. Look for our eco-friendly badge on eligible products to shop with confidence.

7. How can I contact customer support?

If you have any questions, concerns, or feedback, our dedicated customer support team is here to assist you. You can reach us via email at info@easyclickshop.org or through our Contact Us page. We aim to respond to all inquiries within 48hours and provide prompt assistance to ensure your shopping experience with us is enjoyable.